Wrong page opens with extension on Ipad

Earl Rosebery
Earl Rosebery
Community Member
in iOS

Each time I ask for a log in and password on my Ipad, it opens with

"Ipassword"
Log in using
+ New log in

Where is the real log in?

1Password Version: 1P 7
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: membership

Comments

  • Ben
    Ben

    Hi @Earl Rosebery

    It sounds like you may be using the 1Password extension within Safari? Is that correct? If so the extension will only offer login items that have a website field matching the URL you are currently viewing in Safari. This is an anti-phishing measure that prevents things like filling your password for 1password.com (the legitimate site) on ipassword.com (a very similar looking but different and not legitimate address for 1Password).

    I hope that helps. Should you have any other questions or concerns, please feel free to ask.

    Ben

  • Earl Rosebery
    Earl Rosebery
    Community Member

    Actually I accidentally found an answer. I clicked on the colored circle top left. This brought me to a new page asking which vault. Solved the issue. The problem is that migration to the new process (account) has been largely trial and error and rather tedious. Hopefully it will stabilize.

  • Ben
    Ben
    edited July 2018

    @Earl Rosebery

    Thanks for the update. It sounds like you still have a lingering "Primary" vault which we recommend deleting:

    https://support.1password.com/migrate-1password-account/#set-up-your-other-devices

    (scroll down to "Set up your other devices")

    Please note that when the Primary vault is deleted 1Password will begin to unlock only with the Master Password for your account, so please double check that you know that password before making the change (you can test it on https://my.1password.com/ ).

    Thanks!

    Ben

This discussion has been closed.