Unable to Load Vault

KaPOWitsCHRIS

Whenever I try to load my vault in the web interface I get the following:

I'm using FireFox. Seems to work fine in Chromium.

---

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Ubuntu 18.04 LTS
Sync Type: Not Provided

rob

Hi, @KaPOWitsCHRIS.

That is a very strange error, one I've not seen before. I'd love to see the console logs you get when that error comes up. Could you make the error happen again and then follow these steps to get the console logs?

1. In Firefox's toolbar next to the URL bar, you should see a button with three horizontal lines:

2. Click that and you'll see a menu.
3. At the bottom of the menu select "Web Developer".
4. From the Web Developer menu select "Web Console".
5. Copy what you see there and paste it in a response here.

Thanks!

KaPOWitsCHRIS

I've removed my email address and what it showed of my secret key from the output. Hope that isn't critical to diagnose. @rob

Content Security Policy: Directive ‘child-src’ has been deprecated. Please use directive ‘worker-src’ to control workers, or directive ‘frame-src’ to control frames respectively.
GET https://accounts.1password.ca/api/v1/accountcookies vendor-464ee2d1969bc030f6c1.min.js:1378:213
GET https://accounts.1password.eu/api/v1/accountcookies vendor-464ee2d1969bc030f6c1.min.js:1378:213
GET https://accounts.1password.com/api/v1/accountcookies vendor-464ee2d1969bc030f6c1.min.js:1378:213

Stop! vendor-464ee2d1969bc030f6c1.min.js:1378:213

This feature is for use by web developers. 
Copying and pasting text here that came from 
someone else could give them access to your 
1Password data.

vendor-464ee2d1969bc030f6c1.min.js:1378:213
crypto tests: 80ms b5-3ff18501fc95827badb9.min.js:287:385
Crypto init and tests are complete
supportsRSA_OAEP_256: true
supportsNativeAES_GCM: true
supportsNativePBES2: true
supportsNativeECDSA: true
importRequiresArrayBuffer: false vendor-464ee2d1969bc030f6c1.min.js:1378:213
GET /api/v2/auth/emailaddress/key/key/xs7u5myzfokfxjbi2vag3gc2wi/EUYPMV3EIZCT5JO7TDPQ53A24I vendor-464ee2d1969bc030f6c1.min.js:1378:213
POST /api/v1/auth vendor-464ee2d1969bc030f6c1.min.js:1378:213
POST /api/v2/auth/verify vendor-464ee2d1969bc030f6c1.min.js:1378:213
Loaded 337 bytes vendor-464ee2d1969bc030f6c1.min.js:1378:213
MFA is required: Please authenticate with MFA vendor-464ee2d1969bc030f6c1.min.js:1378:213
[action/Session#verify] ClientError: "Please authenticate with MFA"
bhttps://a.1password.com/app/js/b5-3ff18501fc95827badb9.min.js:349:37verifyhttps://a.1password.com/app/js/b5-3ff18501fc95827badb9.min.js:769:85 vendor-464ee2d1969bc030f6c1.min.js:1378:213
[action/auth#signInWithEmailAndPassword] ClientError: "Please authenticate with MFA"
bhttps://a.1password.com/app/js/b5-3ff18501fc95827badb9.min.js:349:37verifyhttps://a.1password.com/app/js/b5-3ff18501fc95827badb9.min.js:769:85 vendor-464ee2d1969bc030f6c1.min.js:1378:213
POST /api/v1/auth/mfa vendor-464ee2d1969bc030f6c1.min.js:1378:213
Loaded 2 bytes vendor-464ee2d1969bc030f6c1.min.js:1378:213
GET /api/v1/account/keysets vendor-464ee2d1969bc030f6c1.min.js:1378:213
Loaded 17746 bytes vendor-464ee2d1969bc030f6c1.min.js:1378:213
PBES2g-HS256(100000): 125ms b5-3ff18501fc95827badb9.min.js:265:490
GET /api/v1/account?attrs=account-flags,billing,counts,invite,me,settings,tier,user-flags,groups vendor-464ee2d1969bc030f6c1.min.js:1378:213
Loaded 26148 bytes vendor-464ee2d1969bc030f6c1.min.js:1378:213
Connecting to wss://b5n.1password.com/GGYYDI2G2JCT3FWW54YRFW3OOE/EUYPMV3EIZCT5JO7TDPQ53A24I/xs7u5myzfokfxjbi2vag3gc2wi vendor-464ee2d1969bc030f6c1.min.js:1378:213
GET /api/v1/vaults vendor-464ee2d1969bc030f6c1.min.js:1378:213
Loaded 7969 bytes vendor-464ee2d1969bc030f6c1.min.js:1378:213
GET /api/v1/account/keysets vendor-464ee2d1969bc030f6c1.min.js:1378:213
Connected to wss://b5n.1password.com/GGYYDI2G2JCT3FWW54YRFW3OOE/EUYPMV3EIZCT5JO7TDPQ53A24I/xs7u5myzfokfxjbi2vag3gc2wi vendor-464ee2d1969bc030f6c1.min.js:1378:213
Loaded 17746 bytes vendor-464ee2d1969bc030f6c1.min.js:1378:213
GET /api/v1/account?attrs=me vendor-464ee2d1969bc030f6c1.min.js:1378:213
GET /api/v1/account/keysets vendor-464ee2d1969bc030f6c1.min.js:1378:213
Loaded 11983 bytes vendor-464ee2d1969bc030f6c1.min.js:1378:213
GET /api/v1/users vendor-464ee2d1969bc030f6c1.min.js:1378:213
Loaded 17746 bytes vendor-464ee2d1969bc030f6c1.min.js:1378:213
GET /api/v1/account?attrs=account-flags,counts,groups,me,user-flags vendor-464ee2d1969bc030f6c1.min.js:1378:213
Loaded 750 bytes vendor-464ee2d1969bc030f6c1.min.js:1378:213
Loaded 24460 bytes vendor-464ee2d1969bc030f6c1.min.js:1378:213
GET /api/v1/vault/fbaratgeyux5gfp5rtf7i2gnye/items/overviews vendor-464ee2d1969bc030f6c1.min.js:1378:213
Loaded 347183 bytes vendor-464ee2d1969bc030f6c1.min.js:1378:213
Failed to load vault:  RangeError: "invalid language tag: "
Khttps://a.1password.com/app/js/app-d1b4c0fea254142da6c4.min.js:231:1loadOneVaulthttps://a.1password.com/app/js/app-d1b4c0fea254142da6c4.min.js:214:81 vendor-464ee2d1969bc030f6c1.min.js:1378:213 

rob

Interesting. Thanks, @KaPOWitsCHRIS!

One more question for verification. Could you paste these two lines in your web console one at a time and tell me what you see? (Hit return after each one)

navigator.language

navigator.languages

ref: b5/b5#4724

KaPOWitsCHRIS

@rob so I've actually managed to resolve this myself. For some reason in my FireFox preferences > Language > Choose Language was empty, I added English UK, problem solved.

rob

Nice. I didn't realize it was possible for the preference to be empty. I assumed every browser just used the system's language or a default setting. But we'll get this fixed up so it doesn't happen for anyone else. Thanks, @KaPOWitsCHRIS!