Access to vault from 2nd device

dougbergh

I have an account and a vault, which I set up on my Mac (pretty sure I set it up to share via 1Password.com), but I can’t access it’s contents on my iPhone. The vault is shown, with the correct count of items, but no items are listed.
(At one point I started to set up a family vault but decided not to finish. Maybe the s/w is somehow confused by that?)

Ben

Hi @dougbergh

If you log in at https://my.1password.com are you able to view the contents of the vault there?

Ben

dougbergh

Thanks for the quick reply! Yes, I can see them.

Ben

You’re welcome! So the data is properly being saved to your account... If you restart your iPhone does the problem persist?

Ben

dougbergh

Yes it persists; still can’t see vault items

Ben

In that case I'd like to ask you to create a diagnostics report from your iPhone:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@agilebits.com.

With your email please include:

• A link to this thread: https://discussions.agilebits.com/discussion/94174/access-to-vault-from-2nd-device#latest
• Your forum username: dougbergh
• If you are able to include a screenshot without revealing any sensitive information, that may be helpful: https://www.take-a-screenshot.org

That way we can "connect the dots" when we see your diagnostics in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so we can track down the diagnostics and ensure that this issue is dealt with quickly. :)

Once we see the diagnostics we'll be able to better assist you. Thanks very much!

dougbergh

I un- and re-installed the app, and that resolved it! I am good to go; thanks for following up!

Ben

Thanks for the update @dougbergh. If you run across something like this again please send us a diagnostic report. :) Glad to hear you got it working.

Ben