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为何账号会员扣费了但是却显示被冻结

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cast672001
cast672001
Community Member
edited August 2018 in Memberships

为什么我的账号在本月已经完成了会员扣费 但是登录mac客户端时却显示账户被冻结

1Password Version: 6.8.8
Extension Version: Not Provided
OS Version: Mac 10.13.5
Sync Type: Not Provided

Comments

  • cast672001
    cast672001
    Community Member
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    我在登录你们的官方网站后，将原有的itunes绑定方式换成了年费的方式，但是起始时间也是不对的，本来我八月份的月费已经付过了，现在不但即扣了一个八月的月费，又扣了一个全年的年费，同时起始日期又是从八月份算的，但实际上应该是从九月份开始算才对。

  • Lars
    Lars
    1Password Alumni
    edited August 2018
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    Welcome to the forum, @Cast672001! I'm sorry for the trouble. There could be a few reasons why things aren't working as you expect, but we'll need to discuss the details of your account in private via email instead of on this public forum, for your protection. Please email our team at sales@1password.com and one of us will be able to assist.

    ref: NMC-37881-366

This discussion has been closed.