Missing passwords after updating to version 7
Hi,
A lot of passwords/accounts are missing after updating to v7 of 1Password. This is evident on my laptop and mobile (MacBook pro / iPhone).
However my iMac is running v6 of 1Password and still has all of the passwords/accounts.
Can you please advise on best next steps to update all passwords across all devices?
Many thanks,
Dan
1Password Version: v7.0.7
Extension Version: Not Provided
OS Version: OSX 10.13.5 (high sierra)
Sync Type: Not Provided
Comments
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In order for support to be able to help you they're going to need to get a Diagnostics Report from the iMac, the MacBook Pro and the iPhone.
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Thanks Rudy. Looking into this now :)
Dan
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@dancooper - thanks! I'd like to ask you to create some diagnostics reports, one from each of your devices:
Attach the diagnostics to an email message addressed to
support+forum@agilebits.com.With your email please include:
- A link to this thread:
https://discussions.agilebits.com/discussion/94279/missing-passwords-after-updating-to-version-7#latest - Your forum username:
@dancooper
That way we can "connect the dots" when we see your diagnostics in our inbox.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the diagnostics and ensure that this issue is dealt with quickly. :)
Once we see the diagnostics we'll be able to better assist you. Thanks very much!
0 - A link to this thread:
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Hey Lars,
Thanks for the reply.
Yep, I've already send diagnostics to 'support@agilebits.com' as instructed, and have just now forwarded that email to the address you listed above - 'support+forum@agilebits.com
My support ID number is: #BTP-29556-719
Many thanks,
Dan0 -
@dancooper - thanks! I see we've received your email and your diagnostics reports. One of us will be with you shortly; let's keep the conversation going via email since it'll likely involve details of your specific 1Password setup that shouldn't be on this public forum. Thanks! :)
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