migration from 1password 6 to 7 - missing data

jgm04

Dears, i've migrated from 1password 6 for mac to 1password7 - missing about 150 passwords in the migration. followed the hints in the other common threads- but still not all my information got transferred, and ended up duplicating the logins.

Now been subscribing for 2 months on 1password7 and cannot stop accessing 1password6 as vital logins are missing.

These are critical information and why i wanted to keep using 1password but migration process is not working.

thanks for your help.

---

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Lars

@jgm04 - I'm sorry for the trouble! It sounds like some things need cleaning up. For one thing, you should definitely not be running version 6 and version 7 side by side. Since you are, though, to get a better idea of what's where on your 1Password setup, I'd like to ask you to create a diagnostics report from your Mac:

https://support.1password.com/diagnostics/?mac

Please add the following code (including the square brackets) to the Subject line of your diagnostics email before sending it:

[#PCA-43356-366]

This will link your diagnostics to our current discussion. I'll take a look and let you know what I find out.

For anyone else reading, please note: this ID is for @jgm04 only. If you’re experiencing the same issue and need help, please ask us for your own ID.

ref: PCA-43356-366

jgm04

Dear Lars, just run and sent as requested. thanks for your help. jgm

Lars

@jgm04 - yep, replied there via email. Let's keep the conversation going there, if you don't mind, instead of trying to keep track of two places at once. Thanks! :)