Issues with logging in
Hi. I am on a MacBook Pro 2017 and using the Mojave Public Beta. For some reason, 1Password 7 won't let me log in to my existing account nor won't let me log in online either. It's working fine on iOS. I know my Master Password, Secret Key etc, but still won't let me in?
Checked Console and these are some of the messages on it:
Sun Aug 12 10:51:04 2018| 70007000 [STORE:(Main Thread):] E retrieveLicenseFromICloudKeychain | Unable to fetch license data from iCloud Keychain: (null)
Sun Aug 12 10:51:04 2018| 70007000 [STORE:(Main Thread):] E retrieveLicenseFromICloudKeychain | Unable to fetch license data from iCloud Keychain: (null)
Sun Aug 12 10:52:39 2018| 70007000 [APP:(Main Thread):] S init | Using update check interval stored in prefences of 864000 seconds.
Sun Aug 12 10:52:39 2018| 70007000 [APP:(Main Thread):] S checkIfUpdateAvailable | Checking for updates
Sun Aug 12 11:06:45 2018| 70007000 [XPC:(Main Thread):] S connect | Connecting to helper
Sun Aug 12 11:06:45 2018| 70007000 [XPC:(Main Thread):] W _performConnect | XPC connection already exists, ignoring another connection request.
Sun Aug 12 11:07:01 2018| 70007000 [XPC:(Main Thread):] S connect | Connecting to helper
Sun Aug 12 11:07:01 2018| 70007000 [XPC:(Main Thread):] W _performConnect | XPC connection already exists, ignoring another connection request.
Sun Aug 12 11:07:04 2018| 70007000 [XPC:(Main Thread):] S connect | Connecting to helper
Sun Aug 12 11:07:04 2018| 70007000 [XPC:(Main Thread):] W _performConnect | XPC connection already exists, ignoring another connection request.
I have uninstalled and reinstalled. It does not work at all.
Help!
1Password Version: 7.0.7
Extension Version: Not Provided
OS Version: macOS Mojave 10.14
Sync Type: iCloud
Comments
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Welcome to the forum, @ToriLund! I'm sorry for the trouble you're having here! To be clear, though:
For some reason, 1Password 7 won't let me log in to my existing account nor won't let me log in online either.
1Password 7 will not have any effect whatsoever on what you do if you try signing into your account in a browser. If you're opening your browser of choice and signing in at https://my.1password.com (or whatever you created for your account, if you have a 1Password Families or 1Password Teams account), then it's not the app's fault, it means you're not using the proper credentials to sign in.
Can I ask: when you look at your Vaults in both apps, what do you see? You can find this at:
- 1Password 7 for Mac -- Preferences > Vaults
- 1Password 7 for iOS -- Settings > Vaults
Is there a vault called "Primary" in there? or something else?
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Hiya. Apologies. Yes, it was my fault in the end! It was to do with the password. A couple of digits were wrong! Thankfully had it saved somewhere so all good now!
Many thanks for your time!
Vicki
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No worries. Thanks for the update! Glad to hear all is well, but we're here if you need us. :)
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