1Password 7 Hangs/Not Responding on Mac
Hello,
I am not able to use 1Password 7 on my Mac anymore. This morning it started hanging whenever I run the app with the message, "Application Not Responding." It won't open the browser extension either, I'm guessing because the app itself is frozen. I've tried using AppZapper and CleanMyMac to remove it completely and reinstalled the latest with no success.
Thank you for your help!
Spencer
1Password Version: 7.0.7
Extension Version: 4.7.2.90
OS Version: 10.13.6
Sync Type: 1Password for Families
Comments
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Welcome to the forum, @SpencerM! I'm sorry to hear you're having troubles with 1Password 7 for Mac! I do have to warn, as a note for anyone else reading this in the future that we strongly recommend against the use of app "cleaners" or uninstallers like the two you mentioned. The reason for this is that they can (and often do) remove more than we want them to. In worst cases, we've seen users' entire data folders and all backups deleted. Definitely not what you want. The recommended way to delete 1Password is to drag it to your Mac's trash from the Applications folder, then empty the Trash.
Given that you've used not one but two of these, I'm guessing we'll need to have a look at a diagnostics report, but before we go down that road, I have to ask -- when was the last time you restarted your Mac? If it's been since before this problem started occurring, or you can't remember, let's try that first: restart your Mac and see if the problem persists. Let me know how that goes.
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Sigh, I'm embarrassed that I didn't try that first. Restarting fixed the issue. I suppose I didn't really consider it because I had restarted first thing this morning which is when the problem started happening.
Thank you for the tip regarding the app cleaners. I'll keep that in mind for the future. I thought that perhaps a local DB had been corrupted (had that happen with other apps), so I opted for the nuclear option.
Thanks so much for the help!
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Will do, and thanks again!
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:) :+1:
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