Have Membership but can't access or even set up new account

Community Member

Had subscription through itunes then in Jan changed to a year subscription and now i have NO Password, SecretKey or Emergency Kit. I have deleted my data off the cloud, but maddeningly I cannot set up new account unless I sign in and I can't sign in without Password and Secret Key. I have received an email from 1 Password confirming that I have an account and that my Secret Key begins #### but that does not help me. Argh - support is so slow can anyone help me?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided


  • Ben

    Hi @becky722,

    I see you’ve already got a conversation going with Greig, who as a member of our sales team is going to be in the best position to help with this particular difficulty. We’re unable to help with this here as we’re unable to look up or change anything about anyone’s account based on posts in this public forum.

    We’ll be in touch by email as soon as possible. Thanks.


    ref: AKY-39961-758

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