signed on with mobile device and the location is incorrect.

marilynwall
marilynwall
Community Member
in iOS

why is location of newly added device incorrect? how can this be addressed

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Comments

  • Ben
    Ben

    Hi @marilynwall

    Welcome to the forum.

    why is location of newly added device incorrect?

    The location information comes from your IP address’s geolocation infomation, which is supplied by your internet service provider. If you’re using a VPN, proxy server, or if your ISP is doing something a bit odd (like NAT for large regions of customers) this may not be accurate. In most cases it should be fairly accurate — mine is accurate to within about 10 miles, but results may vary. I’m sorry to hear that in your case it is not very accurate.

    how can this be addressed

    Unfortunately it can’t. We don’t have any control over how your IP address is assigned or registered.

    Ben

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