Cannot install 1PW on a new computer and setup. Master and Secret keys invalid?

Community Member
edited August 2018 in Mac

Won't accept my Master and Secret keys

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:cannot install on new computer

ref: RSD-12416-621


  • Lars
    1Password Alumni

    @BillW78 - I'm sorry for the trouble you're having just now! I see you've asked this exact same question of our support team as well, however, and my colleague Laura's already helping you. Let's keep the conversation going via email, if you don't mind, since it will likely involve discussion of details of your specific setup that shouldn't be in this public forum. For the future, if you've got a question or issue, we're here to help -- but if you can choose a single point of contact (Twitter, this forum, email, etc) and stick with it, that'll help a lot. When we have to stop and coordinate multiple replies from multiple teammates to the same question across multiple points of contact, it can cause confusion and increases support times for everyone, including you. Thanks! :)

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