please help, all my password have disappeared after my renewal, not fluent in english, may be someth

JICEGE

i ve received an email with info my new credit card was charged 43,06 dollars and another one with more than 100 dollar.
and i ve lost all my password when i login in 1 password
i do not understand what happen.

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Referrer: forum-search:please help, all my password have disappeared after my renewal, not fluent in english, may be someth

Brian

Hi there, @JICEGE !

Thanks for reaching out!

I’m really sorry for any headaches that this situation has caused, but we’d love for the chance to help you straighten this out. This is a public forum, so I won’t be able to discuss account specifics with you, but our support team would be happy to take a deeper look if you’d be so kind as to send them a diagnostics report via email: https://support.1password.com/diagnostics/