I don't remember my password

hollister
hollister
Community Member
in iOS

i restored my iPhone and now I can't use touch id and I don't remember my password

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:password

Comments

  • Ben
    Ben

    Hi @hollister

    I’m sorry to hear about that. Please see this page for guidance:

    If you forgot your Master Password or you can't unlock 1Password

    Ben

  • hollister
    hollister
    Community Member

    oke

  • Ben
    Ben

    Please let us know if we can be of further assistance. :+1: :)

    Ben

  • hollister
    hollister
    Community Member

    i see that there is no way that I can restore my password without logging in.
    Is there a way that I can use my touch id?

  • Ben
    Ben

    There is not, unfortunately. Do you have a 1Password membership? If so please reach out to our sales team at sales@1password.com to reset it for you. Please post the support ID you receive when you email in here. If you do not have a membership uninstalling and reinstalling the app will reset it.

    It is also worth noting that you may want to give it a little time and keep trying to remember your Master Password before resetting. Once you reset there is no turning back -- the data is gone.

    Ben

This discussion has been closed.