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I upgraded to 1Password7 on my Mac (downloaded directly) but don't see Sync in Preferences

lsimonlsimon
Community Member
in Mac

Where do I configure the Dropbox sync?

1Password Version: 7
Extension Version: Not Provided
OS Version: OSX 10.13.6
Sync Type: Dropbox
Referrer: forum-search:sync 1passwsord7

Comments

  • dancodanco
    Volunteer Moderator

    With a subscription, syncing is done for you through 1password.com. Dropbox is not used.

    Did you upgrade from the version with a licence? If so, you might well have a Primary and a Personal vault. Primary would be your old vault, which you can still sync with Dropbox. However, all your data will, I think, also be inn your Personal vault, and the Primary vault can be removed.

  • LarsLars

    Team Member

    Welcome to the forum, @lsimon! I see you've already met one of our awesome community moderators. @danco's question is the very one I'd ask: did you intend to create a 1password.com membership/account when you upgraded? If so, that's what you're looking at: your new 1password.com account. All 1password.com accounts are synced via the 1password.com servers; that's one of the benefits of 1password.com - no need to set up advanced, 3rd party sync.

    If it wasn't your intention to create a 1password.com account, let us know and we'll get you sorted out.

  • lsimonlsimon
    Community Member

    Hey to both of you!
    I purchased an account on my Mac, thinking I needed to purchase a license (aka account) essentially.
    My android device (where I have purchased 1Password also) told me about the upgrade to the new vault syntax, and I said sure, and then I realized I needed to upgrade my Mac too. When I did, and then I didn't see the sync options, I worried I now had a situation where my Mac wouldn't be syncing to dropbox.
    All in all, I'm very content syncing to Dropbox with 1Password (as opposed to 1Password's backend infrastructure).
    I love 1Password though.
    So I think I need some sorting out.

  • LarsLars

    Team Member

    @lsimon - sounds like you might. So, to get a closer look at specifically what's what in your 1Password 'ecosystem', I'd like to ask you to create some diagnostics reports, one from each of your devices.

    —Mac—
    https://support.1password.com/diagnostics/?mac

    —Android—
    https://support.1password.com/diagnostics/?android

    Please add the following code (including the square brackets) to the Subject Line of your diagnostics emails before sending them:

    [#FXT-13161-873]

    This will link your diagnostics to our current discussion. I'll take a look and let you know what I find out.

    For anyone else reading, please note: this ID is for @lsimon only. If you’re experiencing the same issue and need help, please ask us for your own ID.

    ref: FXT-13161-873

  • lsimonlsimon
    Community Member

    done

  • LarsLars

    Team Member

    :) :+1:

  • lsimonlsimon
    Community Member

    For anyone else who comes across this post, I feel like the upgrade to 1Password7 new user screen requires you (or otherwise misleads you to) make an account which then messes up a configuration tied to a source like Dropbox (as was my case). I'm seeing if I can't resolve this with the 1Password folks.

  • BenBen

    Team Member

    Using a 1Password account is indeed (intentionally) the default path forward.

    Ben

This discussion has been closed.