Android phone requires master password every time.

holdingdirp

Hello!
I've setup 1 password today and it's great. On my iPhone, I use touch ID to unlock the app each time.

My dad's phone is a Galaxy S5 Neo. I setup the app so it requires a pin number to unlock.

However, whenever I open the app again (even if it was already in the background) it asks for the full master password and not a pin.

It's running the latest version of 6. There isn't a Google Play update.

I think it's running Android 6, however it may be 5.

Cheers

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Android
Sync Type: Not Provided

peri

Hi @holdingdirp. Can you let me know how your data is exiting the app? Is he swiping it closed from recents or taping 'Lock' from the app? Also, does he have any optimization apps running on the device?

holdingdirp

Hello @peri

He is clicking the button where you view all open apps and then he is swiping it closed.

There are not optimization apps running.

peri

Thanks @holdingdirp! When you swipe the app closed what way, it fully exits 1Password so that it's not staying running in the background. In order to be prompted for the PIN, 1Password will need to stay running in the background. You can find more info here:
https://support.1password.com/android-pin-code/#get-help

If he leaves 1Password but doesn't swipe it closed, he should be prompted for the PIN code when going back to the app.

holdingdirp

@peri
Oh thanks.

I use my iPhone and it works after closing the app so I assumed it'd be the same for Android.

Thanks

saad

@holdingdirp Sorry for that confusion. 1Password works slightly different on Android. PIN Code will work as long as the app has been unlocked using the Master Password and continues to run in the background. The Master Password is needed on a cold start.

Fingerprint Unlock, on the other hand, will continue to be accepted even after 1Password closes on Android.