aa.com is impossible to automate....

bryanschmiedeler

I am flummoxed.

I cannot get aa.com to work with 1Password.

I removed my entry for aa.com in 1Password and followed the instructions to manuallyhttps://support.1password.com/save-login-manually/ see the login. I have done the view saved form details. Have also done the copy clipboard and make new item as json trick.

Try as I might it is impossible to get aa.com to work.

No matter what my last name will NOT get entered.

Tried using Safari and tried using Chrome.

I think this is some stupidness on American's part, but I am open for suggestions...

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1Password Version: 7.1.1
Extension Version: 4.7.2
OS Version: OS X 10.14 Beta
Sync Type: Clouse
Referrer: forum-search:aa.com is impossible to automate....

littlebobbytables

Hello @bryanschmiedeler,

This one is on us rather than American Airlines. Can you see if the details in American Airlines workaround for 1Password 7.1 for Mac and 7.2 for Windows help at all. I'm not going to claim it's a complete fix but I'm hoping it helps a little in the meanwhile.

bryanschmiedeler

Bobby,

That worked.

Here is a piece of information that may help you.

I have an account for myself and one for my wife. I followed the instructions for my account, imported that link and then did everything listed in the instructions. Worked!! So I removed my old Bryan account.

I wondered if my wife's account would work if I just hit the button twice. Yup, it did, so I did'n't need the file mentioned in the article you linked to.

So I wondered if I could just go to aa.com, fill in the 3 fields, and then do save "log in", would that work? So I tried that and it didn't work. I wondered why? I checked for any difference between the two login entries that worked and this new one (in the third new one I made username = "aaa" and last name = "bbb" and password = "ccc").

So what was the difference?

removed by AgileBits

There it is!

The manual save login marks the last name as password, but not the username. If you switch these then the manual save log in works (if you click the password twice that is).

I don't know if that helps you or not. It is interesting at least.

If you cannot fix this issue (I don't see how in the world you could), maybe you could have a "orange" list of problematic web sites (like aa.com). If a user is trying to log into aa.com with 1Password put an orange symbol somewhere and if the user clicks on the icon it takes the user to a web link with workarounds, as you so kindly have in this post.

Keep up the good work man!

Bryan

littlebobbytables

Greetings @bryanschmiedeler,

I hope you don't mind, I removed the second image because I was worried that the loginID was real. Even though you took steps to conceal the password I try to avoid our users revealing anything where possible.

I do hope we can get this corrected so that none of the gymnastics are required, both with creating and filling. We shouldn't need to be asking users to fill twice, not unless the site is genuinely bonkers in its design and it's just not possible to streamline things. With American Airlines the page isn't that crazy, it just seems to keep eluding us, like that one word you never remember how to spell correctly. I'm sure we'll do better at some point.