Not logging in automatically

miltonBA

Hi all
My user name and password are placed in the correct areas but Im not getting pace the login screen I have to do it manually eg: press the go button and then I'm in "such an effete " LOL
I used to just do it by itself..
Cheers
Colin

iPassword is my No 1 Program on my iMac

---

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Lars

@miltonBA - thanks for the kind words about 1Password! I'm sorry for the trouble you're having just now. Can you let me know what version of macOS and of 1Password you're using, as well as what browser/extension version? Thanks.

miltonBA

Hello and thanks for the quick response

OS 10.13.6
1Password 6.8.8
Sorry - I don't know how to check the Browser/Ext Version

Lars

@miltonBA - OK, thanks for the clarification. If you look in 1Password Preferences > Browsers, is the box marked "Automatically sign in after filling usernames and passwords" checked? If not, that may be your problem. If it IS checked, can you try quitting both your browser and 1Password? Make sure you Quit 1Password and the Mini by typing ^⌥⌘Q (or just holding down the Control and Option keys as you choose Quit from the 1Password menu). Then re-launch both an see if the problem persists. If it does, would you be willing to share the URL of the site(s) you're having trouble with? Or is it all websites that this behavior occurs on?

miltonBA

Hello and thanks again
it is now checked and all sites are opening
Cheers
Colin

Lars

@miltonBA - hey, great! Glad to hear that was all it took and you're back up and running. Have a great weekend. :)

miltonBA

Hello Lars
Ive sent 2 emails to 1Password regarding a problem Ive has since reinstalling 1Password on a newer computer and have't had a reply from anyone, its annoying seeing as I've always had great service from them before.
Prehaps you can help me.

1Password is running but I don't have the 1Password Ext on my Safari Browser do I have to find the older Version 6 or download the newer version 7
I payed for my .app a couple of years ago and I don't what to have to pay for it again the version I have at the moment is 6.8.8

Thanks Again
Colin

Lars

@miltonBA - sorry for the delay in our reply. We answer support requests in the order we receive them, so there will usually be a slight delay. Lately, we've been inundated with support requests, so we're not at our usual quick response times. One of us will be with you shortly via email. If you need to reinstall the 1Password extension, you can get it from the Safari Extensions Gallery. Hope that helps! :)