I cannot save any password, keep getting error messages

tzic

Hello I am on trial period. Everytime I try to save a password I get this message "We were unable to reach the server. Please check your internet connection and try again." Please let me know how this can be solved

---

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Greg

Hi @tzic,

Thank you for getting in touch!

Are you using 1Password X on your computer? If so, please tell me what browser you are using 1Password X in, as there is a known issue with 1Password X we are currently investigating.

Also, please try to use our standard 1Password extension (not 1Password X) and let me know if it works better for you. Thank you! :+1:

Cheers,
Greg

tzic

It suddenly started working without any issues? Maybe it just needed a restart? It's been 3 days now that I am using the product. It's an amazing tool. I am buying it without any second thoughts cause it makes my life easy!

MikeT

Hi @tzic,

Thanks for letting us know. I'm glad you're liking it so far! We have so much plans for improving 1Password X extension (including other 1Password apps as well). It's hard to believe 1Password X is about to have its first birthday in two months.

By the way, I've moved this to the 1Password X forum since you originally posted in the Windows forum that is for 1Password for Windows product.