Help-1Password not saving passwords and logins anymore
Ever since moving to Boston, with a new Macbook Pro, my 1Password works normally--EXCEPT it will not remember any new logins or passwords. It detects new websites and logins, but once I fill in any new information, it seems to accept it, but the new login/password never appears in my account. Anyone experiencing this?
1Password Version: 7.1.1
Extension Version: 4.7.3.90
OS Version: 10.13.6
Sync Type: Not Provided
Referrer: forum-search:1password won't add new passwords
Comments
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Hello @kevinykim,
That's definitely not right. I think it's best if we review a diagnostic report. Can you create one for me please and send it in to us. This link will guide you through the steps and has sections for the various supported versions of 1Password.
How to send a 1Password diagnostics report
Please do not post your Diagnostics Report in the forums
The email address you will want to use is support+extension@1password.com.
Once you've sent the report you should received an automated response from us with a ticket ID. If you can post that ticket ID here it will help us locate your diagnostic report and we'll see what it reveals.
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OK, done!
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Greetings @kevinykim,
I apologise for the delay in replying but hopefully the email you've received from us helps. Do let us know if you're still having trouble.
ref: VVI-39543-239
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