Support email access

wadzy32
wadzy32
Community Member
in Mac

If I sent a support email, is there a way that I can access the message that I sent? I would like to be able to post my question with all of the details by copying what I already spent time writing.

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Comments

  • Ben
    Ben

    Hi @wadzy32,

    If I sent a support email, is there a way that I can access the message that I sent?

    There is not.

    I would like to be able to post my question with all of the details by copying what I already spent time writing.

    Please avoid contacting us via multiple channels (e.x. email and forums) about the same issue unless you’re requested by us to do so as it causes a duplication of efforts which slows down the support process for everyone. We make every effort to respond to all inquiries within 24 hours.

    Thank you.

    Ben

  • wadzy32
    wadzy32
    Community Member

    Thanks for replying. What should I do when I haven’t gotten a reply to my email, and I have also forwarded it to the urgent support email?

  • Ben
    Ben

    What support ID did you get back from BitBot?

    Ben

This discussion has been closed.