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Being asked for account verification for a new account; I already have my old one.

gorham
gorham
Community Member
in Memberships

I don't know if this is the right forum for this; I appreciate your steering it to the right area. I was having trouble (of my own making) logging in to my 1PW account and apparently inadvertently started the process for a new account. Now I'm getting an email asking me to verify it and then asking for payment information. I have my single account and am happy with it. How can I cancel out the erroneously created new account? Thanks.

-G.

1Password Version: 4.6.2.626
Extension Version: 4.73.90
OS Version: Windows 7 64-bit
Sync Type: none
Referrer: forum-search:Being asked for account verification for a new account; I already have my old one.

Comments

  • Ben
    Ben

    Hi @gorham

    We'd be happy to help. Please reach out to our sales team at sales@1password.com for assistance.

    Ben

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