Master Password isn't working
I have two accounts, 1 work account and 1 family account. I deleted and started over. The app accepted my master password for the family account, but now all of the data, passwords, items are not in there. The app is NOT accepting the master password for my work account. I need help.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Comments
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Hi @jgomez28
A few questions:
- What was the reason for deleting your data and starting over?
- Are you able to log in to the work account at https://start.1password.com/ ?
- Do you recall having a “Primary” vault prior to starting over?
Please let me know.
Ben
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Hi Ben,
- The reason was I wasn't able to log into my work account.
- No
- No I don't recall having a "Primary"
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@jgomez28 - if you cannot remember the Master Password for your "work" account, you should get in touch with an Owner or Administrator of your 1Password Teams account. (S)he will be able to help you recover your account. If YOU are the only Owner or Administrator on the account, then you will need to delete it and start over. Either way, I think at this point, to get a closer look at the situation on your devices, I'd like to ask you to create some diagnostics reports, one from each of your devices.
—Mac—
https://support.1password.com/diagnostics/?mac—iOS—
https://support.1password.com/diagnostics/?iosPlease add the following code (including the square brackets) to the Subject line of your diagnostics email before sending it:
[#UVZ-24658-256]
This will link your diagnostics to our current discussion. I'll take a look and let you know what I find out.
For anyone else reading, please note: this ID is for @jgomez28 only. If you’re experiencing the same issue and need help, please ask us for your own ID.
ref: UVZ-24658-256
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