Cannot access second vault

JimH

I have two vaults but can only access one of them on my devices although both show on the device's 'vaults screen'. I can access both on my desktop. I remember selecting not to see the 'missing' vault on my devices but how do I restore access to it?

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1Password Version: 7.1.2
Extension Version: 4.7.3
OS Version: 10.13.6
Sync Type: 1Password cloud
Referrer: forum-search:I have two vaults but can only access one of them although both show on the vaults screen

Ben

Hi @JimH

In 1Password > Settings > Vaults > All Vaults do you have the vault in question disabled?

Ben

JimH

Hi Ben, good question! In - 1Password > Settings > Vaults > All Vaults>Vaults Included In All Vaults - on my devices both vaults show as enabled
Jim

Ben

Well that's interesting. :) If you go back to the categories tab and then use the vault switcher at the top left of the app are you able to switch to the vaults in question?

Ben

JimH

Yes, I can! Sorry, I didn't realise the icon on the top left of all screens (apart from the settings screen where it doesn't appear) is the vault switcher. For my vault the icon is the 1PW logo, which I thought was only a design thing, while for the other vault the icon is a very colourful circle design which I didn't choose and couldn't see until you told me how to switch vaults. Too subtle for me I'm afraid but thank you for solving my problem. Incidentally, I love the way 1PW for iPhone now presents itself on web pages which makes it so much easier to use. Well done!

Ben

Thanks for the update and for the feedback @JimH. :+1: :)

Ben