Cannot sign in after account recovery

TStephens
TStephens
Community Member
in Families

I've just had my family administrator assist me in recovering my account. I received my emergency repair kit and copied the fields from it into the login window of my desktop 1Password app (WIndows 10). I'm receiving the message "Your sign-in address, email address, secret key, or master password is incorrect". I'm baffled about this since I copied the fields from my emergency repair kit.

Can anyone help. At the moment, I'm at a complete stand-still.

Thanks,

Tom

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

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