Browser extension not auto-filling Firefox 62.0.2 Mac

Options
schwaggy
schwaggy
Community Member
in Mac

Since updating to FF 62.0.2 I can't get auto-fill to function. Affecting all 4 of my Macs.
Known issue?

macOS 10.13.6
Firefox 62.0.2
1Password Extension 4.7.3.90

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • rudy
    rudy
    Options

    @schwaggy,

    Firefox and 1Password are in the root level /Applications folder?

  • schwaggy
    schwaggy
    Community Member
    edited September 2018
    Options

    Yes
    In case it matters, I'm running 1P 6.8.9 MAS

  • rudy
    rudy
    edited September 2018
    Options

    @schwaggy,

    Can you send in a Diagnostics Report? That's going to be the easiest way for me to see what's happening.

    https://support.1password.com/diagnostics/

    please report back with the ticket number the email system generates for you.

  • svamann
    svamann
    Community Member
    Options

    I had the exact same problem. In the Diagnostics Report I found that the Native Messaging Hosts folder did not exist. I created the folder for Mozilla (https://support.1password.com/cs/native-messaging-chown/) and restarted 1Password. Solved the problem for me.

  • Lars
    Lars
    1Password Alumni
    Options

    @svamann - yep, that will sometimes be the issue for certain users; for one reason or another, the Native Messaging Hosts folder (or even the entire Mozilla folder!) just doesn't get created, and in those cases, the steps at the link you provided will be the solution. Thanks for posting it! :)

This discussion has been closed.