1Password 7 quit unexpectedly.

hansds

I installed Mojave this morning on my working laptop and Safari + 1Password won't start up anymore

I used the latest released version of 1Password and I also installed the beta to test

This is the bug report

`Process: 1Password 7 [6384]
Path: /Applications/1Password 7.app/Contents/MacOS/1Password 7
Identifier: com.agilebits.onepassword7
Version: ???
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: 1Password 7 [6384]
User ID: 832463710

Date/Time: 2018-09-25 11:00:19.090 +0200
OS Version: Mac OS X 10.14 (18A391)
Report Version: 12
Anonymous UUID: 4E64F14B-E836-9C67-AC24-0F9CFA352A96

Time Awake Since Boot: 3400 seconds

System Integrity Protection: enabled

Crashed Thread: Unknown

Exception Type: EXC_BAD_ACCESS (Code Signature Invalid)
Exception Codes: 0x0000000000000032, 0x0000000115a742b0
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace CODESIGNING, Code 0x2

kernel messages:

Backtrace not available

Unknown thread crashed with X86 Thread State (64-bit):
rax: 0x0000000115af5e18 rbx: 0x0000000115af5e18 rcx: 0x0000000115a742b0 rdx: 0x0000000000000000
rdi: 0x000000000000000a rsi: 0x0000000115af5e18 rbp: 0x00007ffee98c0180 rsp: 0x00007ffee98c0128
r8: 0x000000010633f000 r9: 0x0000000115a88808 r10: 0x000000010633f000 r11: 0x00000000004f8000
r12: 0x0000000115af5e98 r13: 0x0000000000000038 r14: 0x00007ffee98c0c88 r15: 0x0000000115af4918
rip: 0x0000000115a742b0 rfl: 0x0000000000010246 cr2: 0x0000000115a742b0

Logical CPU: 2
Error Code: 0x00000015
Trap Number: 14

Binary images description not available

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 3363
thread_create: 0
thread_set_state: 0

Model: MacBookPro12,1, BootROM MBP121.0177.B00, 2 processors, Intel Core i5, 2,7 GHz, 16 GB, SMC 2.28f7
Graphics: Intel Iris Graphics 6100, Intel Iris Graphics 6100, Built-In
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1867 MHz, 0x80CE, 0x4B3445424533303445422D45474346202020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1867 MHz, 0x80CE, 0x4B3445424533303445422D45474346202020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x133), Broadcom BCM43xx 1.0 (7.77.61.1 AirPortDriverBrcmNIC-1305.2)
Bluetooth: Version 6.0.8f6, 3 services, 27 devices, 1 incoming serial ports
Network Service: Thunderbolt Ethernet, Ethernet, en4
Network Service: iPhone 5, Ethernet, en11
PCI Card: Apple 57762-A0, Ethernet Controller, Thunderbolt@195,0,0
Serial ATA Device: APPLE SSD SM0256G, 251 GB
USB Device: USB 3.0 Bus
USB Device: USB5734
USB Device: Bluetooth USB Host Controller
USB Device: Keyboard Hub
USB Device: Apple Keyboard
USB Device: USB2734
USB Device: iPhone
USB Device: My Passport 071A
USB Device: Hub Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1
Thunderbolt Device: Thunderbolt to Gigabit Ethernet Adapter, Apple Inc., 1, 5.5
`

---

1Password Version: 7.2
Extension Version: Not Provided
OS Version: 10.14
Sync Type: iCloud

hansds

solved by installing version 7.1.2 https://app-updates.agilebits.com/product_history/OPM7

darley

Unfortunately I cannot install the update either. So now I am left with an unusable application.

System Integrity Protection: enabled

Crashed Thread:        Unknown

Exception Type:        EXC_BAD_ACCESS (Code Signature Invalid)
Exception Codes:       0x0000000000000032, 0x00000001096312b0
Exception Note:        EXC_CORPSE_NOTIFY

Termination Reason:    Namespace CODESIGNING, Code 0x2

kernel messages:

Backtrace not available

Unknown thread crashed with X86 Thread State (64-bit):
  rax: 0x00000001096b2e18  rbx: 0x00000001096b2e18  rcx: 0x00000001096312b0  rdx: 0x0000000000000000
  rdi: 0x000000000000000a  rsi: 0x00000001096b2e18  rbp: 0x00007ffeef921190  rsp: 0x00007ffeef921138
   r8: 0x00000001002de000   r9: 0x0000000109645808  r10: 0x00000001002de000  r11: 0x00000000004f8000
  r12: 0x00000001096b2e98  r13: 0x0000000000000038  r14: 0x00007ffeef921ca0  r15: 0x00000001096b1918
  rip: 0x00000001096312b0  rfl: 0x0000000000010246  cr2: 0x00000001096312b0

Lars

Welcome to the forum, @hansds! Glad to hear 7.1.2 solved this issue for you. You may wish to check out version 7.2 that's just been released (actually, 7.2.1), if you're using 1Password from our website. If you're using the Mac App Store version, you may have to wait a day or two longer, but there's more goodies in the pipe. :)

Lars

Welcome to the forum, @darley! I'm sorry for the trouble! Please make sure there are no 1Password processes running by opening Activity Monitor (found in the Utilities folder inside your Applications folder). Search on 1pass and close anything still running. Then delete your copy of 1Password 7 for Mac (don't worry; your data won't be deleted, it's stored in your Library folder). Don't use any app cleaners or uninstallers to do this, as these programs can remove more data than we want them to. Just drag the 1Password 7 app to your Mac's Trash, delete the Trash and restart your Mac.

Once you've restarted, head over to our downloads page and grab a fresh copy of the most-recent version of 1Password 7 for Mac. Install it using the package installer, and you should be set to go. :) Let me know how that works for you.

hansds

@Lars OK! that works! Oh god thanks dark mode, thank your developers!

hansds

sorry still not solved, but the problem is an tool sentinelone we use at work, that's not compatible with mojave that lets crash several apps. :(

Lars

@hansds - ooof, I'm sorry to hear that. :( I don't know that there's much I can offer that will help with that, but feel free to have anyone from your IT team or even the developers themselves to get in touch with us if you think that will help.

darley

SentinelOne seems to be the cause and until they update I cannot use MANY programs. It is very unfortunate.

Lars

@darley - you too, huh? I'm sorry to hear that, and I don't think there's much I can offer to assist, as there are indeed applications which intentionally interfere with 1Password in the name of security. If you've got a corporate policy in place mandating that you use one of those, you may not be able to use 1Password traditionally (with a native application and a companion browser extension). My only suggestion to both you and @hansds is that if your 1Password data is in a 1password.com account and you're using either Chrome or Firefox and your IT department's rules allow you to install extensions, you can try using 1Password X. This is a version of 1Password that works entirely within a browser and can sometimes go where traditional 1Password cannot. I can't guarantee that it will work with SentinelOne because I'm not familiar with that particular application, but it might be worth a shot.