Items not syncing to 1Password.com [Check for Primary vault; not part of 1Password membership]

System

This discussion was created from comments split from: Sync not working from iOS -> Windows/Mac.

m9p3575

I have a quite same problem in my iPhone 6 and iPad Air 2 on iOS 12.

Ben

Hi @m9p3575

Could you please let me know which version of 1Password you’re running on each device? Also, please try this:

• Add a Secure Note item titled “Test from iPhone 6” on the iPhone
• Add a Secure Note item titled “Test from iPad Air 2” on the iPad
• Log in at https://my.1password.com using a web browser
• Check and see if either/both of the Secure Note items you created in the steps above appear there.

Thanks!

Ben

m9p3575

None of iPhone and iPad Secure Note items appear.

Ben

If you look in 1Password > Settings > Vaults do you see a vault called “Primary” listed? Also: could you please let me know which version of 1Password you’re running on each device?

Ben

m9p3575

'Primary' listed in iCloud. Version 7.2 on iPhone 6 and iPad Air 2.

Ben

That’d be the problem then (the Primary vault). Primary is a standalone vault that isn’t tied to your membership. Nothing saved there will ever show up on 1Password.com. If you’re using a membership it should be deleted. Please move any items you’d like to keep that don’t already exist at my.1password.com / in membership vaults from the Primary vault and then delete that vault:

https://support.1password.com/migrate-1password-account/#to-move-your-data-manually

I hope that helps!

Ben

m9p3575

Thanks for your advice! I have a success:-)

Ben

Excellent. Thanks for the update. Glad to hear that worked out. :+1:

Ben