I can't remember my password, can't figure out how to do a reset.

rbstewardson
rbstewardson
Community Member
in Mac

I'm new to 1Password, started to set up account. can't remember password, have sign-in address and key.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Mac OS high Sierra 10.13.6
Sync Type: Not Provided
Referrer: forum-search:I can't remember my password, can't figure out how to do a reset.

Comments

  • Ben
    Ben

    Hi @rbstewardson

    Did you print your Emergency Kit and fill in your Master Password on that?

    Get to know your Emergency Kit | 1Password

    If not our sales team can help you get your membership deleted so that you can create a new one. Please reach out to them at sales@1password.com. Unfortunately they're a bit backed up right now so it may be a couple days until they can get a reply to you but if you post the support ID you get from BitBot when you email in here I'll see what I can do to expedite your request.

    Thanks.

    Ben

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