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no longer have account key and new subscription won't let me use my present email

K5xcq0
K5xcq0
Community Member
edited September 2018 in Memberships

I have a frozen 1password i purchased in 2016. The key is no longer valid. I purchased a subscription yesterday but when I open a new account and put in my email it say already used. If I click on existing account it ask for security which i no longer have. How do I get around this problem. Can only open primary account but does not fill in on anything i open.using 1password 6 and purchased 1password7. mac 10.13.6. using iCloud readonly

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:no longer have account key and new subscription won't let me use my present email

Comments

  • Ben
    Ben

    Hi @K5xcq0

    It appears Laura has already been in touch with you via email. Let’s please continue the conversation there. She is awaiting your reply by email

    Thanks.

    Ben

    ref: FJZ-65732-469

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