To protect your privacy: email us with billing or account questions instead of posting here.

no longer have account key and new subscription won't let me use my present email

K5xcq0
K5xcq0
Community Member
edited September 2018 in Memberships

I have a frozen 1password i purchased in 2016. The key is no longer valid. I purchased a subscription yesterday but when I open a new account and put in my email it say already used. If I click on existing account it ask for security which i no longer have. How do I get around this problem. Can only open primary account but does not fill in on anything i open.using 1password 6 and purchased 1password7. mac 10.13.6. using iCloud readonly


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:no longer have account key and new subscription won't let me use my present email

Comments

  • Hi @K5xcq0

    It appears Laura has already been in touch with you via email. Let’s please continue the conversation there. She is awaiting your reply by email

    Thanks.

    Ben

    ref: FJZ-65732-469

This discussion has been closed.