Filling not working in Safari 12

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in 1Password in the Browser
This discussion was created from comments split from: 1Password not filling in passwords on certain sites.

Comments

  • gedmond
    gedmond
    Community Member

    I'm having the same problem. It shows the Fill button, but it doesn't populate.
    Using 1Password 7 v.7.1.2
    Safari v.12.0
    macOS High Sierra v.10.13.6

    I have tried to download 1password extension however, it says it's already installed. But, it doesn't appear anywhere in my Applications folder.

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hello @gedmond,

    I've split your query away from the others because we could be looking at very different causes and I don't want anybody to get confused with multiple conversations about potentially unrelated topics.

    The issue you're having, is it with certain sites or all? If it is specific sites can you let me know the URLs please and I shall take a look.

  • gedmond
    gedmond
    Community Member

    Hi @littlebobbytables,

    It’s with ALL sites.

    Thank you,
    Gina

  • AGAlumB
    AGAlumB
    1Password Alumni

    @gedmond: Sorry for the confusion. For it to work with Safari 12, you'll need to update to 1Password 7.2.1 and reboot, as we're using Apple's Safari App Extension APIs now.

  • gedmond
    gedmond
    Community Member

    @brenty: It worked!!! Updating to 7.2.1 and rebooting fixed it. Thank you so much!!!

  • AGAlumB
    AGAlumB
    1Password Alumni

    Hey, you're welcome! Thanks for letting me know! Just glad to hear all is well again. It sounds like you should be all set, but we're here if you need us. Cheers! :)

  • gedmond
    gedmond
    Community Member

    @brenty: Yes, VERY HAPPY it's working well! I'll be in touch if there's any other issues, but I'm hopeful there won't be any for now. Cheers to you as well!

  • AGAlumB
    AGAlumB
    1Password Alumni

    Sounds good! :chuffed: :+1:

  • ChetR
    ChetR
    Community Member

    Hi. I'm having the same problem on a brand new MacBook Pro. I'm using 7.1.2 and it's not working on any site. When I try to update, it tells me I'm using the latest version. Appreciate any help.

  • ChetR
    ChetR
    Community Member

    Discovered my MacBook didn't have software update turned on. Have now updated to Safari 12. Unfortunately, same result: Won't let me update 1Password beyond 7.1.2

  • ChetR
    ChetR
    Community Member

    Finally got it to work. After a reboot and another attempt, an Extensions window opened, and after a couple of attempts, I figured out that I needed to check the box next to "1Password." There were no other items in the window, so it took a while to understand that I had to click that one item.

  • AGAlumB
    AGAlumB
    1Password Alumni

    Ah, glad to hear that you were able to enable the extension, and that the reboot helped. Safari updates used to always require that, but now that they don't, I still find that necessary usually to get everything working normally again. Cheers! :)

This discussion has been closed.