After the recent update to 1Password on my iPad Pro (iOS 12.0) my Barclaycards.com login is bust

pughimag6829
pughimag6829
Community Member
in iOS

I regularly log into my Barclaycards account from 1PW, usually from my iPad Pro. I select the website from the account information and the username and password fields are automatically filled in by 1Password and I click login to gain entry to the site. This stopped working today and now I get a message to say that my ID or password is incorrect. I tried manually copy/paste but finally I clicked the "forgot password" link on the web site and entered a new password. After entering a special code sent to my phone I was able to get in. I made sure that the password was entered accurately into 1Password. I tried logging in using 1Password but the same thing happened - invalid password. AutoFill Passwords is turned on in iPad. Keychain fill is off and 1Password fill is on.

1Password Version: 7.2
Extension Version: Not Provided
OS Version: iOS 12
Sync Type: 1Password
Referrer: forum-search:Wrong ID or password message on Barclaycards.com

Comments

  • Ben
    Ben

    Hi @pughimag6829

    I was unable to reproduce this issue. Here’s what I did:

    1. Using Password AutoFill I save a new login item into 1Password from this page: https://cards.barclaycardus.com
    2. I then filled that login item into the aforementined page

    It filled correctly. Now, I don’t have a Barclays account, so I can’t test beyond that, but it does appear everything with 1Password is working as expected. That said, it does appear that they have a maximum length of 30 characters for passwords. Is the password you’re trying to fill longer than 30 characters? If so that may explain the difficulty.

    Please let me know.

    Ben

  • pughimag6829
    pughimag6829
    Community Member

    Hi Ben, So sorry for the delay and thank you for your validation. The password length was OK. I can't explain what happened. I got the same failure a number of times. Today, I logged in again and of course, it worked. I got the failure on my iPad but when I logged in with my iMac from 1Password it worked just fine. Just to be sure, I tried my iPad a few moments ago. It worked just fine - go figure! Sorry for using up some of your time. I appreciate the follow up very much. I love the application and I'm selling its virtues to my golfing partners.

  • Ben
    Ben

    Thanks for the update, and for taking the time to share 1Password with your golfing partners. :+1:

    Ben

This discussion has been closed.