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lost authenticator app

zhe2000
zhe2000
Community Member
in Memberships

I deleted authenticator app on my phone accidentally. I can no longer access my 1password account. I have the emergency kit, but the safari always asked me input 6 digits code. What can I do?

1Password Version: 7.2.1
Extension Version: Not Provided
OS Version: 10.14
Sync Type: 1password.com

Comments

  • Ben
    Ben

    Hi @zhe2000

    Without access to the ability to generate TOTP codes you wouldn’t be able to authorize new devices / browsers. If you’re unable to get that please reach out to us via email at support+forum@1password.com and post the support ID you get back here. I’ll make sure it gets in front of our security team.

    Ben

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