Entering correct master password displays incorrect password error until quit and restart of app

Community Member

Occasionally when I open 1Password (either app, menu bar, or via Safari extension), I experience a situation where no matter how many times I enter my master password correctly, 1Password says I entered it incorrectly (the 1Password window wiggles and and the red lock icon appears).

Quitting and restarting the 1Password app and menu bar item resolves the problem. Sometimes I have to Force Quit 1Password from Activity Monitor to get it to quit completely.

1Password Version: 7.2.1
Extension Version: 7.2.1
OS Version: 10.14
Sync Type: Not Provided
Referrer: forum-search:password incorrect macos


  • Hi @atow ,

    When this happens, does it happen immediately after locking the app, or any amount of time after locking?


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