Key lost while creating new account
I was creating a new account yesterday morning when I was asked to confirm my email. I do not access my email from the system I was using, so I popped open my email phone app and confirmed. There I was given the security key for my account. I hit download (still on my iphone) and got an error. Hit back and the key is gone. Now I have a monthly subscription I cannot access. Help!
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Comments
-
@benbelly: Thanks for reaching out. I’m sorry for the confusion! The Secret Key is never emailed to you; it's only ever available right on your device, not sent over the internet in plain text. Maybe you're referring to the temporary code to confirm your account.
No matter. We can help you start over. I'll shoot you an email here shortly and we'll go from there. :)
ref: BUV-41714-991
0
