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Convert personal iTunes to Family Subscription

CSwinton
CSwinton
Community Member
in Memberships

I've been trying to get help from support to transition my personal subscription (iTunes) to one I can convert to a family subscription. My current subscription is in iTunes and has been cancelled. It sounds like I just need someone to reset the subscription info on my account so I can re-subscribe via the website. I contacted support about 24 hours ago (#YUE-15286-462) but have heard nothing. Does 1Password not want my money?!

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Comments

  • CSwinton
    CSwinton
    Community Member

    It has been 3 days now since I contacted support about the above issue (both by email and web form) and I haven't received any replies aside from the automated ones. No replies here either. I'm a paying customer who is asking for help so I can pay MORE by subscribing to a higher plan - I'm not impressed. Time to explore alternatives.

  • Ben
    Ben

    @CSwinton

    I apologize — we had a holiday in there and we’ve been incredibly busy. It’s no excuse, and we’re happy to help. I see Sean has already replied to your email, so let’s continue there.

    Ben

This discussion has been closed.