I lost my secret key and want to cancel my trial. I do not want my card to be charged.

user234

As I am also unable to do a password reset for the account I am asking about without a secret key, I had to create this second account in order to ask this question on your forum. I have no way of retrieving the secret key through the cookies in my browser or the data in the app as it the data was not synced before I deleted the app. I do not wish to start a membership and got an email yesterday that the trial ends "in 4 days" and to add a credit card or the account will be frozen. I am certain that a credit card was in fact already provided and therefore that I will be charged if someone isn't able to help me cancel this. Please help.

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Sync Type: Not Provided
Referrer: forum-search:I lost my secret key and want to cancel my trial. I do not want my card to be charged.

Ben

Hi @user234

I’m sorry for the difficulty. This is an issue that we’d need to assist with via email. Please reach out to us at sales@1password.com from the email address associated with your membership and then post the support ID that you get back so I can attempt to expedite your request — I realize you’ve already been waiting a few days.

Ben