IPhone 8 (IOS 12.0) suddenly not synching

steveo31
steveo31
Community Member
in iOS

I Phone no longer synchs with I Mac or I Pad when it had been working flawlessly for months. I confirmed that the vaults are the same on all devices. I have disabled synch on I Phone and enabled again. It shows it is synching on I Phone, but updated data is not passed to I Phone. (It was passed to I Pad so I know that the I Mac is sending it out properly.) The issue is with my I Phone.

1Password Version: 7.12
Extension Version: 4.7.3
OS Version: 10.12.6
Sync Type: Dropbox
Referrer: forum-search:Iphone 8 synching

Comments

  • Ben
    Ben

    Hi @steveo31

    Please review this guide, which is a collection of all of the troubleshooting tips we’ve gathered over the years that have proven helpful in troubleshooting issues syncing 1Password with Dropbox:

    If you're having trouble syncing with Dropbox | 1Password

    Please let me know how you make out.

    Ben

  • steveo31
    steveo31
    Community Member

    Thank you Ben,
    I followed all instructions above as best I could. I did delete 1PW on my iPhone and later reinstalled and re-synched. I still have the old data on the iPhone and not the correct passwords that are on my Mac and I Pad. So, nothing has improved. In reinstalling 1PW on the phone, I suspect that I have signed up for yet another charge from Agile as I saw no option otherwise. (I am a 1PW plus subscriber.)
    Again, only the I Phone is the issue - the I Pad replicates with no issue. Could this be correlated with a recent IOS upgrade from Apple on my phone?

  • Ben
    Ben

    I wouldn’t assume the iOS upgrade has anything to do with it. To get a better idea of what is going on ‘under the hood’ I'd like to ask you to create some diagnostics reports, one from your iPhone and one from your iPad:

    Attach the diagnostics to an email message addressed to support+forum@agilebits.com.

    With your email please include:

    • A link to this thread: https://discussions.agilebits.com/discussion/96653/
    • Your forum username: steveo31

    That way I can "connect the dots" when I see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Once I see the diagnostics I'll be able to better assist you. Thanks very much!

    Ben

  • steveo31
    steveo31
    Community Member

    Support ID: AXU-85748-146 IPAD submission
    Support ID: KXP-19827-614 iPhone Diag report
    Ben - note, my IPAD has the same issue as my iPhone. I was confused when I said it was fine. I had it confused with my MacBook Pro that is replicating fine with my Mac. Both the iPhone and iPad do not replicate/synch the data down from the MacBook Pro.

  • Ben
    Ben

    Thanks @steveo31. I've replied to your email. Let's please continue there. :+1:

    Ben

This discussion has been closed.