My master password refuses to work. I know I have typed it in properly. 1password is rejecting it
I have tried the Chrome extension, the Android app, and the Windows computer app and all are rejecting my master password. I know my password is correct. Please help.
1Password Version: 7.2581
Extension Version: 1.11.0
OS Version: Windows 10
Sync Type: Not Provided
Referrer: forum-search:master password not working
Comments
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@trcmnoffice: Thanks for reaching out. I’m sorry for the confusion, but your Master Password won't magically stop working. Either you've made a change, something else has, or you're simply not entering it correctly. Input issues can cause that, especially between platforms. The Master Password isn't stored anywhere, but only used as an input to encrypt the data; therefore the only way to decrypt it is if it is entered exactly. And keep in mind that if you've set different Master Passwords in different places, that may also be the source of confusion. Please try the tips in this guide as they may help you gain access again:
https://support.1password.com/forgot-master-password/
Alternatively, if you're part of a 1Password Family or Team, another Owner, Organizer, or Admin can help you recover your account, so you can create a new Secret Key and Master Password:
https://support.1password.com/recovery/#begin-recovery
If that doesn't help though, you will need to either restore from a backup, sync from another device, or simply start over. You can try as many times as you want. You won’t be “locked out”, but you will not be able to access your data unless you can enter the required Master Password correctly. Please let me know how it turns out.
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