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Delete Account

jonnyaz
jonnyaz
Community Member
in Memberships

I sent an email (support ID [#QTW-52956-771] ) last Wednesday to have my account deleted because I could not find my key. I have not heard back from anyone yet. Can I please get some help?

Thanks!

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Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @jonnyaz: I'm sorry for the trouble. I've found your email, and will get back to you via support@1password.com shortly to help.

    ref: QTW-52956-771

  • jonnyaz
    jonnyaz
    Community Member

    @brenty, it’s been a couple of days since your initial response. Can you please proceed with deleting my account?

  • AGAlumB
    AGAlumB
    1Password Alumni

    I've already responded to you via email. Let's continue the conversation there to avoid confusion and duplication of effort — on both of our parts. ;)

  • bravooo
    bravooo
    Community Member

    hi brenty i want to delete my account and start over again, i forgot my masterpassword but still have my secret key. Please help me out.

  • AGAlumB
    AGAlumB
    1Password Alumni

    Unfortunately the Secret Key alone will be insufficient; the Master Password is also needed to decrypt the data. If you need help starting over, please shoot us an email at support@1password.com and post the Support ID here so we can take a look.

This discussion has been closed.