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I need refund, work order did not reply.

flands
flands
Community Member
edited October 2018 in Memberships

I bound my credit card, but I don't want to subscribe.
But deduction after the end of the trial period one year cost.
Can I apply for a refund?
support ID is [#EME-68798-166]

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @flands: I'm not sure why you'd setup billing for your account if you didn't want to pay for it, but I'll follow up with you via support@1password.com to take a look.

    ref: EME-68798-166

  • flands
    flands
    Community Member

    @brenty Thank you, But after a week, no email reply.

  • Ben
    Ben

    @flands

    Brenty replied to you 7 days ago. In case you did not receive it I’ll send his message to you again, now.

    Ben

  • flands
    flands
    Community Member

    @Ben I received a reminder email from the forum, but I didn't solve my problem.
    I need refund

  • bundtkate
    bundtkate

    @flands: Brenty had replied to your e-mail that you had sent us and Ben had just resent that reply yesterday. This is something we'd need to handle via e-mail since we do need to verify your identity as the account holder in order to apply that refund – did you receive either Brenty's reply or the one Ben resent yesterday afternoon? Have you checked your spam folder, by chance?

This discussion has been closed.