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Upgraded to version 7 for Mac and now cannot get back into my account. It asks for a set up code! WT

temegl
temegl
Community Member
in Memberships

I am not able to get into my account after upgrading. Cannot find set-up code or manual account info. Is this normal for an upgrade?!

1Password Version: 7
Extension Version: Not Provided
OS Version: OS Mojave 10.14
Sync Type: Not Provided

Comments

  • danco
    danco
    Volunteer Moderator

    Did you have a licence before or a subscription? And what was your previous version? One of the common problems is people with a licence managing the upgrading in such a way that they get taken to the subscription option.

    There is no such thing,as far as I am aware, as a set up code. However a subscription needs a secret key (which is generated during first use) and a licence does not.

  • AGAlumB
    AGAlumB
    1Password Alumni

    @temegl: Indeed. It sounds like you may be trying to login with a 1Password Account, but you will only have one if you've signed up for a 1Password.com membership. That’s the only way you’ll have a Secret Key or Sign In URL, or be able to access your data through 1Password.com. Instead, you can use 1Password without an account and sync your data from another device or create a new vault.

    However, you may want to consider a 1Password.com membership, since it gives you access to all of the apps, the web interface, and does away with license management and sync configuration altogether — you simply login to your account to authorize a device and access your data. You can try it for free for 30 days to take advantage of all of its benefits.

    Either way, let us know if you have any questions. :)

This discussion has been closed.