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my account for the company has been frozen as we're in the middle of a migration

chich_ts
chich_ts
Community Member
in Memberships

Hi,

We've just completed a 1password.com to 1password.eu migration for our company and it seems the new account (e.u) hasnt been migrated from a billing perspective and has now been frozen.

Can we please get assistance on this ASAP.

It seems my account manager / contact has missed this

1Password Version: 7.12
Extension Version: Not Provided
OS Version: OSX
Sync Type: Not Provided
Referrer: forum-search:account frozen

Comments

  • Ben
    Ben

    Hi @chich_ts

    What is the support ID you've been working with your account rep under? I'm not seeing any recent emails from the email address you're using here. We're not able to assist with payment issues in this public forum but I'd be happy to ping your rep for you to have them follow up.

    Ben

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