Problem syncing iOS app through WLAN with a MAC

nagoi

Hello

I cannot connect anymore my iphone and MAC through WLAN. The computer is recognised and appears on the iphone but a message is telling me:

"problem of synchronisation, please desactivate and reactivate WLAN server from your computer and try again"

I of course desactivated it several times in the application 1password and reactivated it but it does not change anything. As mentioned the computer is recognised in the iphone but the synchonisation does not work.

Anybody has a clue or can help me ? I thank you in advance.

Best

Thierry

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1Password Version: 6
Extension Version: 6.8.9
OS Version: OS sierra 10.12.6
Sync Type: WLAN

Ben

Hi @nagoi

I'm sorry to hear about the trouble. We have a comprehensive guide on troubleshooting issues with WLAN sync which is available here:

https://support.1password.com/wlan-server-troubleshooting/

Please run through this guide, being careful to follow each step. I hope that helps. Should you have any other questions or concerns, please feel free to ask.

Ben

nagoi

Thanks a lot Ben. Indeed it seems it was point four, the time was not exactly synchonised betzeen iphone and computer. Now it works well. Thanks again.

Ben

Glad to hear that helped. :) If we can be of further assistance, please don’t hesitate to contact us.

Ben