I've trialled the family subscription, don't want to continue, account now frozen
I recently trialled the family subscription, having been very happy with the standalone iCloud synced app for years. I don't want to continue, my account has been frozen, but I cannot find a way to delete the trial subscription and revert to my previous functionality. I now have a product I can't use because I can't autofill websites, much less add new info, a fact which was never made clear when I activated the trial, and seems to be irreversible. Please help...
1Password Version: 7.1.2
Extension Version: 4.7.3
OS Version: 10.13.5
Sync Type: iCloud & account
Referrer: forum-search:downgrade
Comments
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Hey @sim265,
We can definitely help you move back to a standalone version of 1Password. Because we'll have to talk about some specifics of your account, we'll need to continue over email. Could you send us an email to support+forum@1password.com? Please include a link to this forum thread, and reply here with your Support ID that you'll receive in an automated email. That'll help us connect the dots.
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Hi,
I've already submitted email to the support address, case ref is #VSG-58641-771. I'll send another email though.Many thanks,
Steve
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New Support ID is #BPJ-79494-139.
Steve
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@slm265: I'm not sure you need two. ;)
It sounds like you just need to use 1Password without an account and sync your data from another device or create a new vault.
Anyway, I've got your email, and we can continue the conversation there. :)
ref: BPJ-79494-139
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