previous current vault not opening

glharrell
glharrell
Community Member
in Mac

iMac 27 (late 2017) i5 Quad.
Just installed new upgrade to 1P. Did not open previously active Vault.
cannot find the previous file.

1Password Version: 7..1.2
Extension Version: 4.7.3
OS Version: OS X 10.13.1
Sync Type: Dropbox

Comments

  • Lars
    Lars
    1Password Alumni

    @glharrell - I'm sorry for the trouble! Can you tell us what steps you took specifically, and what's not working now the way you expect? Did you previously have 1Password installed from the Mac App Store or directly from us? When you installed 1Password 7 for Mac, did you do so from the Mac App Store or download from us? What steps did you take on first-run, and what do you see now when you open 1Password?

This discussion has been closed.