Switching to Team from Family - missing user/member

Virco
Virco
Community Member
in Business and Teams

I have just switched to Team from a Family account and while under the "People" section of my account there is no one, when I try to invite a team member (who was part of my previous Family account) using their eMail address, I get the message that such user already exists. Can anyone tell me what am I doing wrong, if anything, and how can I migrate a previous "Family member" as a "Team member"? Thank you.

1Password Version: 7.2.1
Extension Version: Not Provided
OS Version: 10.14
Sync Type: iCloud

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @Virco: Yeah, that definitely sounds strange. Since we can't discuss account details here in a public forum and we will definitely need to dig deeper, please shoot us an email at business@1password.com from the account's registered address. Include any details you can about the specific steps you took, and post the Support ID you receive here so we can investigate and help your team get up and running. :)

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