1Password7 Upgrade Not Syncing with 1Password.com Account

suzuki16
suzuki16
Community Member

I previously had 1Password 6 on my Macbook Pro, iMac, and iPhone using Dropbox to sync my vault. I just upgraded to 1Password 7 and setup a 1Password.com account. Everything works great on my Macbook and on my iPhone. However, when I installed and setup 1Password 7 on my iMac it will not download my password data from 1Password.com. I even followed Reset All 1Password data directions and completely reset everything, removed all prior versions of 1Password and vaults as well as did a fresh install of 1Password7. I am able to sign in just fine using the QR Code. However, it will not retrieve my vault data from 1Password.com my password vault is completely blank on the iMac. But everything is there on my Macbook, iPhone, and on the website. Any help is greatly appreciated.


1Password Version: 7.2.1
Extension Version: Not Provided
OS Version: 10.13.6
Sync Type: 1Password.com

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