"...can't open the application 1password 7 because it is not responding"
Hi,
I've been using 1Password for a few months now, but as of yesterday, whenever I try to use my desktop links, it either does nothing or I get the error msg, "...can't open the application 1password 7 because it is not responding" ... I've recently installed Bitdefender and StopLight onto my MacBook... do you think that could have something to do with the problem? (fyi, I'm using High Sierra 10.13.6).
Any help/advice would be appreciated!
thanks!
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:can't open the application 1password 7 because it is not responding
Comments
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I'm having the same story. I restarted my computer, but I get the spinning wheel at the top on mini and cannot even open the app.
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I have come to depend on this program. This is a disaster!
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I don't know why you're having a problem or how to fix why it's not responding in the first place, but you can "force quit" applications on the Mac in two different ways.
The first is via the Finder: press
Cmd-Opt Tab
in the Finder to bring up the "Force Quit Applications" dialogue box. Find the 1Password7 application in the list, select it, and click the "Force Quit" button. Your other choice is via the Activity Monitor. Use Spotlight to launch Activity Monitor, type1password
into the search box, select the 1Password7 entry from the list, and then click the 'x' in the top left corner of the window. It'll pop up a dialogue box asking you to cancel, force quit, or quit. You can tryQuit
, but it probably won't work if the application isn't responding, so then go forForce Quit
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Welcome to the forum, @keygb! I'm sorry for the trouble.
I've recently installed Bitdefender and StopLight onto my MacBook... do you think that could have something to do with the problem?
It definitely could. Are you able to temporarily disable these applications, or whitelist 1Password within them? Try that, and let us know how you get on.
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Welcome to the forum, @envisaging! The same story? So you also recently installed BitDefender and StopLight? If not, can you share a little more information with us: what specific version of macOS are you running, what specific version of 1Password, what browser(s), and what version of our 1Password extension in these browsers, and what method of sync (if any) are you using? Please let us know anything else that you think might be relevant: recent changes in your computer setup, when you first noticed the problem, etc. Thanks! :)
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