Odd behavior creating new login/password on Chrome

causefx
causefx
Community Member
edited October 2018 in 1Password in the Browser

When I am setting up a new login for a site and I have the extension already unlocked and I save the information, it saves to online webpage fine along with the Windows app.

The problem is the extension doesn't update unless I manually lock then unlock it.

I made a gif of me testing it out for you:
https://ss.organizr.app/2018-10-19_10-02-40.gif

P.S.
This seems to happen when the ext has been unlocked for a while, it doesnt happen if I just happened to unlock it recently.

1Password Version: Not Provided
Extension Version: Chrome 1Password X 1.12
OS Version: Windows 10
Sync Type: Not Provided

Comments

  • Mitch
    Mitch
    edited October 2018

    Hey @causefx,

    We're investigating issues where 1Password X stops syncing after being unlocked for a long time. The next time this happens (or if you haven't closed the browser since it happened last), would you be able to send us a copy of the extension logs? Here's how to get them:

    1. Go to chrome://extensions
    2. Enable Developer Mode in the top right
    3. On the 1Password X card, click the link for "background page"
    4. Copy the contents of the console tab

    Send the logs to support+x@1password.com and we'll be in touch. Thanks so much!

    Cheers,
    -Mitch

  • cflee
    cflee
    Community Member

    @Mitch I'm encountering this too with 1.12, Chrome 69 on macOS, and have sent my extension logs in -- #WPJ-37841-255. Thanks!

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Greetings @cflee,

    I see one of my colleagues has replied asking if you could try our current beta. Have you found it to help at all with this error?

This discussion has been closed.