Trying to find clients 1Password Account

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ArdellG
ArdellG
Community Member
in iOS

Client has been logged out of 1Password application on her devices, and we are looking for the account details so that we can log back in.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

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  • Ben
    Ben
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    Hi @ArdellG

    Only your client would have knowledge of or access to their credentials for 1Password. Those details are never known by us and cannot be reset (without starting over). If your client is part of a 1Password Teams or 1Passsword Families membership then another organizer or administrator on the membership may be able to assist them in recovering their account:

    Recover accounts for family or team members | 1Password

    I hope that helps!

    Ben

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